How can we help?

Two ways: with a sign-in link sent to your email, or with a password if you have set one. If your account was created with Google, you can also sign in with one click via Google.

Wait 2–3 minutes and check your spam folder. The link is valid for 24 hours. If nothing arrives, sign in with your password (if you set one) or write to us via the contact form.

You can set a password anytime in your account settings — the account also works entirely without one, using sign-in links only. Forgot your password? Use the reset option on the sign-in page; the reset link is valid for 60 minutes.

In your account settings. The language switches the interface and program content, and the time zone decides at which midnight your next program day unlocks.

Payments are handled by Stripe — by card and with local payment methods available in your country. Riseva never stores your card details.

In the Stripe billing portal — open your account and choose manage payments. There you can download invoices, review your history and update your card.

Yes, at the price shown at purchase. Before every renewal we send a reminder email with the price and date — no surprises on your statement.

Stripe retries a few times and you get an email notification. Update your card in the billing portal. If the payment ultimately fails, the subscription is paused — we never let debt pile up.

In the Stripe billing portal — open your account and choose manage payments. It's the one and only cancellation path: it works instantly, with no emailing support and no retention hoops.

Your access continues until the end of the paid period, and the subscription simply doesn't renew. We won't charge any further payment.

Normally no — cancellation applies going forward. The exception is complaints: if something failed on our side, write via the contact form and we'll review it individually. Details are on the refund policy page.

At midnight in your time zone. Every day you get one new day: a 3–5 minute lesson and a micro-challenge to do in real life.

Yes — you have a catch-up token that lets you complete one missed day without losing your streak. The program paces the material on purpose, so tokens aren't handed out in bulk.

A streak is the number of consecutive days you completed your program day. A missed day breaks it — unless you catch up with a token. Your longest streak is remembered forever.

No — the program unlocks one day per day, deliberately. Habit change needs to be spread over time; binge-reading 20 lessons leaves no trace in your behaviour.

Pick a coach in the catalogue, choose a slot from their calendar and pay upfront. You'll get an email confirmation with the meeting-room link, plus reminders 24 hours and 1 hour before the session.

Online, in a video room — the link is in your confirmation and in your sessions in the app. The room opens 10 minutes before the start so you can check your camera and microphone.

Cancel in the app. More than 24 hours before the session — automatic full refund. Less than 24 hours — the refund is up to the coach. If the coach cancels, you always get a full refund.

No. Coaches on Riseva provide educational and personal-development services — this is not therapy, diagnosis or treatment, and it does not replace psychological or medical help.

No — everything you've bought stays in your library forever once you're signed in. Files are served via secure links, so just make sure you're signed in to the right account.

Check the notification preferences in your account settings (email and push separately) and your browser's notification permission. You can also set the reminder hour for today's step there.

Refresh the page and try an up-to-date browser (Chrome, Safari, Firefox, Edge). If the problem persists, write to us and tick the option to attach technical data in the form — it speeds up diagnosis a lot.